SHIPPING & RETURNS

Shipping Policy

Any orders received before mid-day will be dispatched on the same day (subject to availability). Orders placed after mid-day will be dispatched on the next working day. Please note that orders dispatched outside of England, Wales and Scotland (excluding Scottish Highlands and Islands) can potentially take up to 2-3 working days to be delivered.

 

Where an order value is greater than or equal to £50.00 net your order will be shipped by next day express courier.

Should you wish to arrange for pre-10:30, pre-12:00 or weekend deliveries please contact customerservice@cosmoelectrical.com

Please ensure that you have specified this on your order in writing and bear in mind carriage will be above the usual £9.95 net.

There will be a minimum carriage charge of £9.95 net for any orders with a value less than £50.00 net. Orders below £50.00 net and/or over 15kg and/or over 1m in length/width/height will attract a carriage charge of £14.95.

Where it becomes necessary to arrange for redelivery, you will be charged £10.00 net administration fee.

For further information contact customerservice@cosmoelectrical.com

Return & Exchange Policy

We offer a 14 day, no-quibble returns or replacement policy, because we want you to be totally satisfied with your purchase.

If you’re unhappy in any way with your purchase, you can return it for a refund, replacement or credit. You must return the item in its original, undamaged packaging and the item must be complete and in resaleable condition together with a copy of your proof of purchase before we process your request.

You will be responsible for your return postage on an incorrect item or a return of an item that is not faulty. For faulty item returns we will cover the cost of the return postage so long as you use Royal Mail 2nd class Signed For service. You will be required to provide a invoice/receipt detailing your postage costs.

If the item is over 2.5kg and/or is a tube, panel light or other similar item, your order will need to be collected by us. Please be aware that you will incur a £10-charge for failed collections.

Please keep in mind the following:

  • Non-faulty items returned after 14 days or non-faulty Items returned within 14 days but not in their original and undamaged packaging or returned in in-complete or unsaleable condition are not eligible for refund/replacement/credit.

  • Items returned without a proof of purchase cannot be processed as a return.

  • If you return an item that doesn't adhere to our returns procedure or doesn't include a copy of your proof of purchase, you may be liable for a £10 administration fee

  • Individual items from a bundle can't be returned, refunded or exchanged. If you want a refund/credit/exchange for a bundle, all items must be returned to us.

Before you return your item, please make sure that:

  • You follow our returns process (outlined above)

  • The goods and packaging are undamaged

Faulty items returned under warranty will be subject to our own and our supplier's testing and inspection procedures. If it is reasonably found that the product has failed due to manufacturing or product defect/error then you will be eligible for refund/replacement/credit. Where the product is found to have failed due to misuse or mistreatment or is returned incomplete or with missing components no refund/replacement/credit can be issued. (De)mounting, (de)installation, removal and replacement of Products, structures or other parts of Customer’s facility, decontamination, and re-installation of (Defect) Products are not covered by the warranty provided. Customers will be responsible and shall bear the costs for these activities, including costs of access for remedial warranty efforts by the any party.

IMPORTANT: We need to be able to identify an item with your order. We can only do this if you inform us in advance of returning the goods so that we can provide you with a returns reference number for the items. Additionally, you must provide your proof of purchase of the items. Please do not send us items back without the returns reference number or without a proof of purchase as they will not be able to be identified properly and will not be replaced or refunded.

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